Personal Leasing FAQ

To lease a vehicle a customer will require a valid passport with visa page, Emirates ID & driver’s license (vehicles may be leased by UAE residents only), Etihad Credit Bureau authorization, a credit card, and a salary certificate or bank statement from the customer’s salary transfer bank.

Lease customers may add an additional driver for the term of their contract free of cost, provided the additional driver is legally entitled to drive in the UAE.

The lease payments are determined by the selected model, lease term, and specific mileage.

A one-time charge of AED 300 will apply for the set-up of insurance and lease file, and AED 50 for a new Salik tag. Should the lease application be rejected (based on credit scoring), a charge of AED 300 will apply as a processing fee.

Yes, fully comprehensive insurance is included in the lease cost. The lease cost also includes Personal Accident Insurance on the leased vehicle.

No, the customer will need to provide his/her own credit card to lease a vehicle. In case they do not use credit cards, cheques for the lease payment may be provided for the lease period.

A brand new lease vehicle can be delivered in 10-12 working days’ subject to vehicle availability in the country. A temporary vehicle can be offered for a reduced price upon request.

For a period of 24 – 48 months, customers may lease any vehicle currently on offer in the UAE from an authorized dealership.

The monthly lease charges will be invoiced on the 3^rd of each month and are automatically charged on the 10^th. Ancillary charges such as Salik and traffic fines will be communicated by e-mail between the 15^th – 22^nd of each month and charged automatically between the 23^rd – 27^th.

Each Salik crossing is charged on actuals plus 10% admin fee and charged back to the customer monthly. No Salik top-up or recharge is required from the customer. Please note Salik charges cannot be paid directly to the authorities by the customer.

We maintain a file with the RTA and monitor all traffic fines ascribed to the vehicles daily. These traffic fines are then invoiced to customers with the relevant details monthly along with an admin charge of 10% per fine. Please note: traffic fines cannot be paid directly to the relevant authorities by the customer.

Additional charges include excess mileage charges in the event the car exceeds the maximum allowed mileage, early termination fee, and unacceptable wear and tear charges.

Lease customers may add an additional driver for the term of their contract free of cost, provided the additional driver is legally entitled to drive in the UAE.

Yes, window tints may be installed on the vehicle with 30% or 50% darkness when ordered for a one-time charge of AED 950.

Yes, fully comprehensive insurance is included in the lease. The lease also includes Personal Accident Insurance on the leased vehicle. The maximum excess or deductible in case of an accident/incident will apply per incident. The option for SCDW or Zero liability insurance can be offered for an additional cost, upon request.

In case roadside assistance is required, please call 800HERTZ to arrange for a recovery. A replacement vehicle will also be provided when the recovery of the immobile vehicle is complete. The 800HERTZ number is available for assistance 24/7.

In case of an accident, dial 999 and request for a police/incident report.

Once done, email Customer Service with a short brief of the incident. It is vital that the police report is attached. Please ensure that the vehicle number is quoted. In case roadside assistance is required, please call 800HERTZ to arrange for an immediate recovery as well.

Desert or off-road usage is not permitted and any associated damage is chargeable to the customer in full.

Our customer service agent will contact the customer and schedule an appointment to collect the car for renewal. The vehicle will be dropped off at the customer’s location after re-registration.

The permanent leased vehicle is delivered with 2/8 fuel. The vehicle will also need to be returned at the end of the lease contract with a 2/8 petrol. Each replacement is also provided with fuel. The replacement vehicle will also need to be returned back to Hertz with the same level of fuel.

Regular service takes place every 10,000 to 15,000km, dependent on the leased vehicle. A service due sticker is placed on the driver side door hinge to indicate the next service due mileage.

In case of service while you wait, a quick lube or regular service will take 1- 2 hours. A major service can take up to 72 hours, depending on the concerns and service requests raised.

The Hertz long term lease offering is extremely flexible with a get-out clause, pre-agreed at the time of signing. The customer may opt to terminate the lease by paying the pre-agreed termination charge and upgrade to a new leased vehicle if required at any point during the lease.

An additional mileage charge mentioned in the Lease Contract is applicable for each additional kilometer.

At the end of the lease, customers may return the vehicle with no obligation, or extend the current agreement if the vehicle is still in good condition. Alternatively, customers can choose to purchase the lease vehicle for a previously-agreed resale value, or lease a new vehicle.

There are no additional charges at the end of the lease if the leased vehicle is returned in a condition that conforms to our Fair Wear & Tear guide (provided with lease contract).

The day-to-day use of a vehicle causes natural wear and tear and corresponding signs of use. Any wear and tear exceeding such limits will be recorded during the vehicle inspection, evaluated, and charged at the end of the lease agreement period. Our Fair Wear and Tear Guide is a part of the lease agreement signed to ensure transparency for our customers.

Yes, the lease can be transferred for the remainder of the lease period to another individual provided they meet the Hertz credit evaluation criteria. The transfer process takes a minimum of 3-4 working days.

The Hertz long term lease offering is extremely flexible with a get-out clause, pre-agreed at the time of signing. The customer may opt to terminate the lease by paying the pre-agreed termination charge at any point during the lease.